Handling all massages as per the spa operational and treatment standards. Responsible for all massages, treatment-related activities, and the guests’ safety in the massage room. 

Maintains appropriate standards of conduct, dress, hygiene, uniform appearance and posture of himself/herself and all personnel involved in the massage room operation.

Responsibilities:

• Perform opening and closing procedures.
• Arrange workstation, treatment room, and drapes. 
• Helps promote the massage to the SPA members
• Provides individualised bodywork treatments that meet the guest’s needs and expectations.
• Be thoroughly familiar with and able to recommend Spa products and treatments
• Obtains the basic medical history of a client, assesses any problems or conditions and suggests appropriate therapy based on the client’s current health.
• Assess guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service. 
• Maintains spa and treatment room appearance, and cleanliness according to standard operating procedures.
• Maintain knowledge of hours of operation
• Set up and organise workstation with designated supplies, forms and resource materials; report shortages to supervisor.
• Be familiar with all spa packages, promotions, prices and rates.
• Ensures that a high standard of service is maintained throughout the spa.
• Provide massage services to guests using props and/or products.
• Maintain complete knowledge of correct maintenance and use of equipment, Also use equipment only as intended.
• Maintain positive guest relations at all times and maintain client details and confidentiality.
• Try to resolve guest complaints, ensure guest satisfaction and inform the management about any incidents or guest complaints.
• Handle emergency procedures and report any accidents to your manager and security.
• Handle inappropriate guest behaviour as per the spa’s standard operating procedures for Inappropriate conduct for guests and therapists.
• Frequently check with guests to promote comfort, safety and security throughout service.
• Fill out necessary reports or data at the end of each session.
• Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
• Assists with washing and folding of all linens used in treatment rooms.
• Carry out any other duties assigned by management.

Prerequisites:

• Physically fit and in good health (strength is not a major requirement, but stamina is necessary).
• Caring, positive attitude to clients.
• Genuine interest in helping clients overcome their physical problems.

Education:

• 10^th or 12^th Pass